Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(24,583 Reviews)
Rating breakdown 24,583 reviews
5 Stars
15,858
4 Stars
4,475
3 Stars
1,808
2 Stars
988
1 Star
1,454
82%of customers recommend this product.
(
7,538 out of
9,249)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: U211
Verified Purchase:Yes
tried to efile return and was rejected twice. The reason was the AGI listed did not match. The AGI was inputted by the software from last year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Linda4567
from Independence mo
Verified Purchase:Yes
Wasn't as user friendly as I'm used to. Missouri State tax software was incomplete. After completing Federal and state tax. It said everything was great. It waited until the filing to tell me there were errors. Wanted to charge for state efile and didn't print needed forms to file by mail.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
2025 AMENDED RETURN
on February 25, 2026
Posted by: TAX4ME
from WASHINGTON
I BAUGHT THIS SOFTWARE AND IM NOT HAPPY BECAUSE I CAN'T FILE MY AMENDED RETURN.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
I have made three attempts to file creating a new return each time. Taxes are successfully submitted but after several minutes an email arrives saying the IRS cannot accept our return. I have updated the program each time and fixed all errors. The 3rd attempt came back saying the program needed to be updated again but that update would not be available until 2/24/26. Very frustrating!
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AZ Arizona
Verified Purchase:Yes
I have used HRB's software for my taxes for longer than I care to mention. However, unfixable errors in the 2025 Premium software have made it impossible to file online. As far as I know, my wife's AGI is the same as mine.
You would think a company selling tax software would have an option to report errors.
You would think a company selling tax software would have an option to report errors.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SLFB
Verified Purchase:Yes
I've been using this program for years. I love the personal help you can get if needed. I also love the reveiw feature that lets you know if there are any red flags that need to be fixed.
Response from HRBlockBy Sydney, Social Media Department, February 26, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Terre Haute, IN
Verified Purchase:Yes
I have used this for several years. Like it much better than T---- tax
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 26, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,176) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,650 out of
1,838)
Value
4.4