Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(24,467 Reviews)
Rating breakdown 24,467 reviews
5 Stars
15,809
4 Stars
4,449
3 Stars
1,794
2 Stars
978
1 Star
1,437
82%of customers recommend this product.
(
7,477 out of
9,163)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: VicfromLA
from La
Verified Purchase:Yes
Federal was great, esp since I used H&R last year.
However the state portion (California) was fatally confusing when it came to amortization and depletion of rental property. Basically it was undoable, so I skipped it and am sure I lost some refund. You have to fix this. Like give a detailed explanation so even a 7 year old can do it .
However the state portion (California) was fatally confusing when it came to amortization and depletion of rental property. Basically it was undoable, so I skipped it and am sure I lost some refund. You have to fix this. Like give a detailed explanation so even a 7 year old can do it .
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 10, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CO
Verified Purchase:Yes
Finished my taxes, finally, after waiting for months to get ask the paperwork together that I needed, and went to submit it, and it was rejected twice. The explanation for the rejection was absolutely useless!!! And it wasn't at all clear what to do next. So, I just had to print 50 pages and send it in. What a pain in the a%&^!!
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Asiya, Social Media Department, September 17, 2025
Hi Terry, thank you for your feedback. We’re sorry for the confusion and challenges you experienced. We appreciate your patience and are working to improve our communication and support. For help with any remaining issues, please contact our team at 1-800-472-5625 — we’re here for you!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Abilene Texas
Verified Purchase:Yes
Use this software exclusively. Lots of help, if you want it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Difficult to navigate and file electronically
on September 18, 2025
Posted by: Aes24
from Ma
Verified Purchase:Yes
Difficult to navigate certain topics…specifically 401k contributions from K1 form. Couldn’t use electronic file as it was too difficult to resolve issues…didn’t pin point the corrections.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Andrea, Social Media Team, September 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
2
Less Useful for More Complex Returns
on September 23, 2025
Posted by: Maribel G
from Glenview, IL
Long time user of this tax software. As the years have gone by, and tax returns have gotten more complex, the software is less and less useful. More messages to the effect of "this is a complicated thing and you're going to need to figure out yourself where to put this". Seriously? That's why I buy this software. This year the simplest thing possible didn't work correctly in transferring my info. to the state return (inclusion of my tax exempt income). It's always worked before, so I was floored when it didn't transfer automatically. Good thing I always review everything carefully.
Pros: Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: St67
from Texas
Verified Purchase:Yes
I was able to get the software in December, use it to make a good guess on how much of a Roth rollover I could do, and not pay any extra taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 25, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
on September 26, 2025
Posted by: gweetz
from Virginia
Any new program takes some time to get used to it. I felt very comfortable with it after one hour. One weakness is that when going through the final steps and they want my nick name, I could not use my name because someone else dared to use my name.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, September 29, 2025
We’re so happy to hear you had a great experience. We'll be sure to forward your concerns about the nicknames. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rufus33
Verified Purchase:Yes
Difficult to find the entry location for data that will make a desired change or entry. Attempting to enter directly on the form results in "answer the questions and let the software determine where to enter".
Will not allow efile of past year returns and falsely declares that IRS will not accept past year efiles. IRS accepts efiles for the three prior years. H&R has just decided not to transmit them.
Required Forms are not always included. 7203 which is required for income from S corporations is not included. This form does not require information that must be obtained from the 1040 return so could be sent to IRS as a pdf attachment. IRS accepts these attachments but again H&R has elected to not accept or transfer attachments.
Will not allow efile of past year returns and falsely declares that IRS will not accept past year efiles. IRS accepts efiles for the three prior years. H&R has just decided not to transmit them.
Required Forms are not always included. 7203 which is required for income from S corporations is not included. This form does not require information that must be obtained from the 1040 return so could be sent to IRS as a pdf attachment. IRS accepts these attachments but again H&R has elected to not accept or transfer attachments.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Andrea, Social Media Team, September 29, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock