Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(24,467 Reviews)
Rating breakdown 24,467 reviews
5 Stars
15,809
4 Stars
4,449
3 Stars
1,794
2 Stars
978
1 Star
1,437
82%of customers recommend this product.
(
7,477 out of
9,163)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Anonymous
from Madison Wisconsin
Verified Purchase:Yes
The software works reasonably well once you know its quirks. Data on mutual funds entered for the Federal return are not reliably transferred to the state return. Another complication is that you are what # worksheet to transfer data to without any giving any clues. Not great. I have flagged these before. Nothing gets fixed. I have been using this software for decades, when it was still freeware.
Value
3
Response from HRBlockBy Corrina, Social Media Team, July 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Va
Verified Purchase:Yes
Have used the software for years. Love multiple states features...have used for as many as 5 states + fed in a given year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, August 11, 2025
Hello! Thanks so much for leaving your feedback. We're happy to hear that you've been using our software for years and love the features. Your recommendation truly makes a difference!
Written by a customer while visiting HRBlock
Posted by: Bigsteph5999
from Indianapolis, IN
Verified Purchase:Yes
Got this about 2 months ago. i like that it seamlessly integrates my prior years return information to make the process easier
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, August 13, 2025
Hi, Thank you for your feedback — we’re so glad to hear that the integration of your prior year’s return helped make the process smoother for you! We truly appreciate you taking the time to share your experience. If you have any questions or need further assistance, feel free to reach out. We’re always here to help!
Written by a customer while visiting HRBlock
Posted by: Chamelean
from Socorro, N.M.
Verified Purchase:Yes
Quite a few things that could be improved. I had issues with removing my previous tax preparer from my 2024 return. The help chat was no help, wanted me to start a new return, I resolved it by just deleting the 1040-SR, it was re-created without the previous preparers info.
Need a way rename forms, I own 5 properties and trying to remember "copy 1" is this property, "copy 2" is that property, is a pain.
Why do I have to assign all mileage for a car to one property, Why can't mileage for all cars be a deduction for all properties? Might not be possible under IRS rules.
Need a way rename forms, I own 5 properties and trying to remember "copy 1" is this property, "copy 2" is that property, is a pain.
Why do I have to assign all mileage for a car to one property, Why can't mileage for all cars be a deduction for all properties? Might not be possible under IRS rules.
Cons: Hard to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Team, August 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not Happy will be filing with Intuit next tme
on August 14, 2025
Posted by: I would not buy again
from Grafton Ma
I bought this ran the check but keeps rejecting my I printed out the form and mailed it in
back it April it is now mid August and still no refund
back it April it is now mid August and still no refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, August 15, 2025
Thank you for letting us know about your experience. We're sorry to hear that you still haven't received your tax refund, and we'd like to opportunity to help however we can. Please call us at 1-800-472-5625 or send an email to hrblockanswers(@)hrblock[.]com at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Needs a way to attach Documents.
on August 14, 2025
Posted by: Anonymous
from Mansfield, OH
I filed an extension. Instructions for State of Ohio are when finally filing the return a copy of the Extension or Confirmation be attached. I could find no way to attach Federal Form 4868 or the confirmation number. I tried Chat help but the agent could not help me either.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, August 15, 2025
Thank you for sharing your experience. We apologize that the chat agent was unable to resolve your concerns. Our team is prepared to work with you to troubleshoot and find a solution. Please email us at hrblockanswers(@)hrblock[.]com), and we'll review the details to improve your future experience and resolve the issue.
Written by a customer while visiting HRBlock
Posted by: evening filer
from Griffin, GA
Verified Purchase:Yes
It's really very good!
But some things are difficult to find, figure out, and my situation raised questions that could not be answered. Since I was filing late, I had to buy the software instead of use the online program. Support--which was always helpful!--was only available during working hours. Unfortunately, that didn't serve my needs.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, August 15, 2025
Thank you for your honest feedback, it’s appreciated and helps us improve. We’re glad the software worked well for you and that support was helpful during working hours.
You can always communicate with us via email at hrblockanswers@hrblock.com and respond at your convenience. While not a perfect fix, we hope that it can provide some flexibility. We're here to support you however we can.
You can always communicate with us via email at hrblockanswers@hrblock.com and respond at your convenience. While not a perfect fix, we hope that it can provide some flexibility. We're here to support you however we can.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
H&R Block Premium 2024 software was amazing. I wouldn't change H&R Block's software for nothing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, August 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock