Overall very good though anything concerning previous years is difficult for them. I had to upgrade to a new computer and the files I thought I could transfer did not. They could not really help me retrieve my other tax years so definitely need paper backup.
I have always used this software in the past but this time I am having more difficulty with even looking up forms or moving around in the interview. I'm at the end of the return and it won't let me get past a form that never should have been there. I feel like they want you to spend more and have to talk to an pro for $30 more.
had difficulty installing software, computer could not open USB webkey, after a number of attempts finally accept it, would not down load software, was charged 3 different times, discovered that a letter in my last name was replaced with ? mark, had to call web I. T. to fix it they had to refund me 2 times in order correct error. other than that it worked very well. I would not recommend new user to acquire software.
Pros: Easy to prepare
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Used in for 10 years plus
on February 28, 2020
Posted by: D0861427
from NY
User friendly easy to look up areas make copies an change have always has good luck using with no issues.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Disappointed in State Filing
on February 28, 2020
Posted by: King Krak
from Indiana
State rejected a return when I went to resubmit I had to pay another fee without guidance to find the issue.
Pros: Easy to prepare, Maximizes refund, Fast
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Really good product
on February 28, 2020
Posted by: Stimey
from SC
Only thing that could approve is when E Filing state. If federal is rejected, you have to input card when you submit again. Needs to be better instructions about that.