The software is easy to use. The download from the USB key was not very good. Had to get help and a new link to download correctly. Took about 3 hours to resolve.
My returns were rejected by the IRS because the software is defective. The update to hopefully correct the problem is a week away. Not a happy customer.
I've used this software for several years. This year, for the first time, I had an issue and called tech support. The representative was courteous and very helpful. She stayed on the line with me until the issue was resolved. I am very happy with the software ans will use it again next tax season.
Pros: Easy to prepare, Easy to import documents, Fast