I have used H&R Block software year after year because it is an excellent product with great customer service. If I have a question, I can look in Help or call for an answer. It's walk through of filling out your taxes for Federal and State are as simple as answering questions with a click of a mouse for the most part. I love the fact that it checks everything over before submission.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
There are times that the explanation could be clearer. Like if you have carry over deductions does it come forward from previous years return? But satisfactory.
I like that I can import details about personal, financial institutions, employer etc from previous year. Real time saver. Easy to follow instructions.