Great product but you do have to know what you are doing when it comes to taxes. You can’t blindly accept and assume the software knows all your individual needs and exceptions.
Glitchy, had to call to get reinstalled. Free state program wouldn't load and had to be sent manually.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Interview format easy to use
on February 5, 2020
Posted by: Mac W
from Webster, NY
This is about the 25th year of using Block software to prepare my taxes. Overall, I keep coming back, so it can't be too bad. This year, the hiccup was with the residential energy credit. Instructions say I can claim credit for gas or oil high efficiency products, but there is nowhere to make entries. Long story; after 4 phone call to HRB, I learned that there will be an update mid-February that will cover that. That would have been good info to have when I installed the software and checked for updates.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
OK until time to print & file
on February 5, 2020
Posted by: Mfran
from Jasper, Ga
I've used this product for years and it worked great. This year became complicated when I got ready to print and file - directions were terrible.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on February 5, 2020
Posted by: EGZ1
from Ohio
It has always been easy to navigate through the software
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
The SW is not bad just some quirks. The start up is far different than in the past and if you took an RMD and know it correct you must still check off that it should be rechecked or the SW kicks you out. There should be system documentation warning you of both. This is a short coming. Otherwise system very easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast