Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 - Windows, Mac OS
Average customer rating
4.4
(130,501 Reviews)
Rating breakdown 130,501 reviews
5 Stars
86,966
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,607
85%of customers recommend this product.
(
41,723 out of
48,973)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 - Windows, Mac OS
Posted by: BS2025
Verified Purchase:Yes
I bought this earlier in 2025. Always use H & R Block Tax!!
Response from HRBlockBy Abigail, Social Media, October 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to use
on October 14, 2025
Posted by: billanglin2024
from Albuquerque, NM 87112
H & R is always helpful; always plainly explained.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, October 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RLK1
Verified Purchase:Yes
I have used H&R Block for about two decades. This year was 50 miles of rough road. I was doing my granddaughter's taxes She is covered under her father's health plan. He got a 1095A. I repeatedly tried to learn how to handle it in the H&R Block program. The answers were all over the place. They ranged from H&R Block cannot handle a allocation to later after I had to go outside a pay someone to refile everything....to yes H&R Block can do it. I have no idea of what is reality. I do know that I had to switch to TurboTax as they could handle it. I found the TurboTax product much harder to navigate but at least after over 10 hours of trying to sort it out....we were able to file. Needless to say, I was very disappointed.
Response from HRBlockBy Tra, Social Media Department, October 16, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Pove
Verified Purchase:Yes
Really bad. Did not have a place to pay, and two conversation conversations with your chat, but were totally unhelpful. I had to abandon all the work I spent putting in my tax return
Response from HRBlockBy Tra, Social Media Department, October 16, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
on October 15, 2025
Posted by: ABKa
Program has significant flaws in reacting to direct entries to tax forms. Program is centered around the questionnaires at the beginning of the return preparation process. However, the questionnaires entail a lot of wasted time and irrelevant requests so direct entries generally are more efficient for the experienced user. But because of the program's structure, a great deal of manual work and even arithmetic are needed to complete the returns. And the updating of linked forms isn't always reliable.
Response from HRBlockBy Tra, Social Media Department, October 16, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Danny200
from FL
Verified Purchase:Yes
Works well if you already know tax laws. Doesn’t lead you to fill in all the blanks correctly, though.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, October 17, 2025
Hi, thank you for your feedback! We're happy to hear that you had a positive experience with us. Your satisfaction is important to us, and we're committed to addressing any concerns to ensure you have a 5-star experience. If there's anything specific we can do to improve, please provide feedback in your customer satisfaction survey. We appreciate your business and value your input!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
In general, it's a good stand-alone product. However, it didn't carry a lot of my data from the prior year as it should and the data that it did carry had errors in it. It's also terribly expensive to do the state returns one by one. It also doesn't import the stock sale data individually; it's in bulk categories. The IRS then thinks you didn't report the individual sales and you have to address the IRS complaint letters. Lastly, it doesn't tell you which state returns can't be filed electronically (at another additional fee, of course) before purchase, so you still may have to print the returns on paper and mail them, which defeats some of the purpose of using their software.
Pros: Maximizes refund
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, October 17, 2025
Hi, thank you for taking the time to provide a rating! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from USA
Verified Purchase:Yes
It works, and it's not from Intuit, evil leader of the efforts to keep taxes complicated and prevent the IRS from offering direct filing. Charging for state access is sleazy. The user interface has not been updated in years.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, October 17, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock