Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 - Windows, Mac OS
Average customer rating
4.4
(130,501 Reviews)
Rating breakdown 130,501 reviews
5 Stars
86,966
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,607
85%of customers recommend this product.
(
41,723 out of
48,973)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 - Windows, Mac OS
Posted by: IdealTaxPrep
Verified Purchase:Yes
For simple taxes the software is pretty good. It would be nice to have an expert mode in addition to the guided tour. Complex taxes are generally not done in the order of the interview. I would also be nice to have a "what happens if I do this" mode. It would also be nice if the software was better at telling you where a number comes from as well as where a number goes. I have frequently had situations where I know the software numbers are wrong, but I cannot easily tell where the software is getting the wrong information from, so that the entries can be corrected. Additionally the feed from the federal interview into the state forms is not always clear. Information on itemization items that are not used for the federal due to standard deductions, still have to be correct for the state; this is an example of where a "where did this value come from" would be very helpful.
Response from HRBlockBy Tra, Social Media Department, October 9, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Maggie10
from Chicago
Verified Purchase:Yes
I hav not been able to E-file my state return. I get an error message because my state ID does not have an expiration date. And have not been able to resolve this. I've been told this is a known glitch! But no help yet.
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, October 9, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
2
Terrible update process
on October 9, 2025
Posted by: tmhoosier
from Birmingham, MI
Has been reliable for many years until 2024. The state program updated after I filed and caused me to underpay and own penalties.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie, Social Media, October 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Thank You ! HR Block for not being Turbo-Tax ;-) !
on October 9, 2025
Posted by: ComputingFreedom
from Arizona
Verified Purchase:Yes
As a computer tech. of 4 decades I have appreciated HR block's ability to develop
software on older OS's such as Win7. Compared to INTUIT they have a far superior
programming stack IMHO. Intuit pushes their customer into the next OS... and along
with it disrupts small businesses UN-ENDINGLY. I wasn't too happy with HR Block's fairly
accellerated abandonment of Win7. Hopefully they don't pull an "Intuit" and force people into
Win11 (which I refuse to run, along with Newer Mac OS's). If HR block's projection analysis team
is listening... if you were to start offering Linux versions (even if limited), you could ride the wave of
exodus from Win11 to Linux. Professionally I HAVE saved 10's of TONS of computers from going to the dump, (Apple are YOU listening?) via Linux... Economically it makes sense to keep these WORKHORSE computers that aren't "blessed" with the "right" cpu or graphics to keep a bloated GUI running... and Linux is STELLAR in doing exactly this.
software on older OS's such as Win7. Compared to INTUIT they have a far superior
programming stack IMHO. Intuit pushes their customer into the next OS... and along
with it disrupts small businesses UN-ENDINGLY. I wasn't too happy with HR Block's fairly
accellerated abandonment of Win7. Hopefully they don't pull an "Intuit" and force people into
Win11 (which I refuse to run, along with Newer Mac OS's). If HR block's projection analysis team
is listening... if you were to start offering Linux versions (even if limited), you could ride the wave of
exodus from Win11 to Linux. Professionally I HAVE saved 10's of TONS of computers from going to the dump, (Apple are YOU listening?) via Linux... Economically it makes sense to keep these WORKHORSE computers that aren't "blessed" with the "right" cpu or graphics to keep a bloated GUI running... and Linux is STELLAR in doing exactly this.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie, Social Media, October 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
I've been using H&R At Home tax preparation software for many years. It has not changed a lot over the years. But I am basically happy with it.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media, October 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Kool Breeze
Verified Purchase:Yes
Saved much mental stress. everything I needed to get my taxes filed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media, October 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
on October 10, 2025
Posted by: wtfRF
from San Luis Obispo, CA
I could not file my California State Return because of a software glitch. Numerous re-attempts imprisoned me in a circular loop that eventually led me to give up and file paper copies. My bankcard was charged numerous times during the process, and I will await your firm backing out the charges.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Tra, Social Media Department, October 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Good, but you gotta be smarter than the program.
on October 10, 2025
Posted by: Anonymous
from Az
Verified Purchase:Yes
I’ve been using the HRB program for several years now. This year I had to do an extension. I of course filed by Apr 15 and paid my calculated taxes due. Finally in early Sep I got my K-1 and did the final filing. I was trying to do a schedule X to amend the previous filing when I finally stumbled across the face that my extension was just that, and I only had to enter the K-1 data and re-file with the completed form. I wish the system was clearer about that — I wasted half a day trying to figure out why the program wouldn’t handle my Schedule X.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Tra, Social Media Department, October 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock