The last 2 years I had penalties due to program errors. I am waiting to get this year's results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
the software keeps crashing...I've been using H&R for years and the software always crashed. I thought it was because of my computer and the Premium Version. But using a brand-new computer and I tried the Deluxe version, it still crashes multiple times
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used HR Block for many years for my federal tax return, This year I also used it for my LA state return. I also paid the very high e-file fee to send it in. The return was immediately rejected by the state. I have had much difficulty with my state return since that time. NOT HAPPY with this!
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Your AI chat bot could not answer our question, was transferred to a support person (supposedly) but nobody ever picked up our call. Second time we called and same scenario as above. Was on hold for over 45 minutes before we hung up
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Too expensive. To purchase a state program as well seems a bit much. And the charge to efile the state program is way out of line.
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.