Software support is poorly trained and not knowledgeable. When you point out a problem in software you finally get someone that agrees and says they will kick it up to the next level. Try again with different people same result and you never hear back. Over 6 hours on the phone wasting my time. Never get answers.
You are not buying the software anymore, you are renting it for a short time. If you need to file an amended return next year you will have to rent it again!