Too many quirks and functional issues such as printing to pdf - need extra software installed for that. I had a warning but it failed to isolate the line or section further than it's somewhere on the 1040. You can't get there from here kind of flow for the software is extremely awkward to navigate. When I had issues and needed help the advertised help chat feature didn't work.
Disappointed in the help in determining additional deductions. Seemed the software missed a number of questions to ask the common user of the software. I had to go to a tax profession. Very disappointed.
Very good, I prefer this over in browser, plus it costs less. The customer service is very good, I had an issue and the tech that called me really spent a good amount of time and effort to assist me, and we eventually uncovered the issue. This is my second year using it, I plan to download again next year. I'm an accountant but not a tax accountant, so it was pretty easy for me to follow and jump around to the different areas.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast