I've been using this software for years and it's very easy to navigate to complete your taxes very accurately. This product improves every year, which provides more information, assistance and the ability to complete your income tax returns with relative ease.
The software is very good -- comprehensive with good instructions but the support is AWFUL. Three times I called and was dismissed because of too many calls -- no message capability or callback options; Nothing. Not good. And I've been using the software for about seven years now, so I do like the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
if you need to file for two states be prepared for disappointment. It's and extra $40 and in my case, the software didn't even help at all with reconciling between the two states. it also didn't guide well for either state to the point I had to visit each states DOR site to get better information.
Cons: Time consuming, Hard to prepare, Hard to import documents
Does not sync with online version. Asked for help, but none came. If you want to work on multiple computers and sync, I highly discourage this software.