Getting stared was a pain. What you needed to start was not easy to understand. Someof the questions were not really clear as to what was e Wa ted. to understand.
Product is not intuitive, not able to find even simple things, like save a copy to the hard drive. Phone support is terrible, waiting forever and then getting transferred to another person (another wait).
Overall, the H&R Block software is pretty good. I've been using it for years. But this year I had trouble printing it from one of my computers. Nothing I did resolved the problem. I finally had to move everything to a different computer, where I was able to print out a return. Also, the e-filing didn't work - twice. So, I ended up mailing the return. Evidently, the IRS didn't agree with my entry of last years AGI. I tried changing it to what I have in my records, but they kept saying that was incorrect. Any attempt to find where to change it in the program was difficult. I tried the worksheet, but that didn't correct the problem.
Did the job, but had some quirks. Asked about child care credit from last year when last year's form was uploaded and no child care credit was claimed for last or current year. Then, after correcting this, it deleted the capital loss carry forward and produced an incorrect tax amount. Had to manually enter the capital loss carry forward amount even though it should have pulled it from last year's return. So, don't assume it does everything right.
If you have a "normal" tax return, Block works pretty well. The interview walks you through the data entry and fills in the forms appropriately. I ran into problems with auto import of investment data where it would add the same data twice which would cause over payment of taxes if you don't see it. For complex investment situations, like a limited partnership (schedule K), Block essentially says that you must read the IRS instructions and manually fill in some of the forms. Most people will not deal with this but is still is annoying. Another problem is that with the Arizona state return, it is missing some common forms, (like 352) which means you must mail a paper return instead of e-filing.