I have used H&R Block's software for 8 years now. Very easy to use and definitely User Friendly. My returns are submitted to the IRS quickly and I am informed of the status.
Program glitched out last minute and didn’t report all of my income. Now I have to do an amended return. Person who “helped me” on the phone offered nothing but a notation on the account.
I have been using the product for over 10 years. Easy to work and understand the logic even in the middle of the process. Can view all forms and worksheets anytime during the process. Better prices as compared to competitors.