Use annually for many years now. Asks all the right questions and helps fill out all the forms I need to successfully prepare my federal taxes. Also love the efile feature.
The final tax calculations seem fine. However, this has been an unnecessarily painful process this year. List of problems: 1)Didn't interface probably with Schwab, 2) uses IE rather than more secure Edge as browser interface, 3) Instructions for filing state taxes said to attach wrong page of Federal return, and 4) even though option to pay state through online system was identified, the wrong address was given for mailing a return without an enclosed payment. On the IE issue:"Is Internet Explorer (IE) a browser? According to Microsoft, no. Today, it's a 'compatibility solution' for enterprise customers to deal with legacy sites that should be updated for modern browsers. "
I have found H&R Block Deluxe 2020 Software very logical, organized, easy-to-use and relevant for handing all of my tax issues. Based on my albeit vague knowledge of the tax laws, it seems accurate, and it using it has never led to any problems with the IRS. I have used this software ever since it started out as 'Taxcut" in the mid-90s, and it seems that ever year, the improve it a bit.
The one real con: I would have given it a 5-star rating except for one annoying and somewhat misleading sales tactic they employ in the software. They continually try to "up-sell" to the Premium version of the software whether you need it or not, and they do it in a sleazy way by presenting the "Upgrade to Premium" option as a big, brightly colored button, while presenting the "No Thanks" option as light gray text against a plain background. If you can accept the fact that they engage in this borderline deceptive practice, then use the software. It will serve you well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast