I called last week for tech support since the software would not allow me to save my taxes as a pdf file. The person was helpful but could not figure out the problem and said she would elevate this to another level and that I would receive a call within 24-48 hours. Never happened. And, she had my email address.
I used to be able to do this but not this year. Now I have to print out the tax forms and scan them to create a pdf. Not what I wanted to do. Never had this problem in the past.
The software leads you easily through the process of your tax filing. We have used it for over 10 years. We have used three different levels of the product depending on our need each year. All three have been equally simple.
I've been using versions of this software for several years now. I think it's pretty good for my situation. There are some quirks to figure out with regard to navigating between forms but I've gotten used to it. I don't have experience with other tax preparation software so I don't have anything to compare it to, sorry.