I have used the H&R tax software since it came out. I find it easy to use. I like how it prompts you with questions. I also like how the state program is calculated from the federal program. I wish that they would offer a free state e-file instead of 5 free federal e-files.
Works OK. Customer support lacking. Found an error in the software. After 3 separate 30 minute waiting on hold, never did get a follow-up on the error. Finally tricked the software in complying with the IRS rules. If you don't encounter any errors, it does work and will probably work for most folks. Error was related to excess HSA contribution.
Had a little difficulty because of an unusual need to add a state filing because of gambling winnings in Mass.. This was the first time I have had to report income to an additional state and the process was not as simple as I had anticipated.
Pros: Maximizes refund, Easy to import documents, Fast