I had an issue while downloading state and contacted customer service for assistance. The issue turned out to be my error because I changed the folder to which the software was initially downloaded. I reinstalled the software to the correct folder and the state downloaded with no issue. The agent was patient and waited online until the process was complete. Great customer service.
Was very upset when I was told half way through the 'interview' that my return required me to take it to a professional tax person. My return involved from K-1 that contained box 14 with an 'I'.
Software is the basic interface some areas are limited explanation. The price is much better than TAX Act or TurboTAX. Overall a good product did not have all of the Arizona State forms for tax credits. So we could not e-file Arizona.
Very easy to use, covers all possibilities I need to know of, & got the maximum refund for my situation. Up on the latest tax laws. Wouldn't use any other tax software.