My only complaint is that the web site info does not use big enough print to say there is not a CD disc. I prefer to have a disc. Also, the final screen said I had a slight risk of an audit but did not tell me why.
Online help is very generic. Block says they have read every word in the US tax code, but they haven't put much of it into their help system. Telephone help dropped call after answering after 40 minute wait.
I have used H&R Block Deluxe software for the past 4 years. It is easy to understand and very thorough in its being sure you have completed everything correctly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I've been using H&R Block tax software for the last 5 years. I am very satisfied. Directions are clear and the package is easy to follow with plenty of helpful advice as you go along. I don't see myself ever using any other software product to do my federal and state taxes.
The software is organized very well and was easy to use. I was surprised at the end that I had to pay to electronically submit my taxes that when added to the original cost made it as expensive as the competitor I have used for years.