Requires the user to find some facts on their own, but those are few and far between. The help feature will answer a lot of questions for you. I have used it for 20 years and have no intention to try any other tax program.
I have used this for close to 20 years. I love the product. The interview process makes completing the taxes easy and complete. I only went 3 stars because in the last two years I have encountered minor glitches and am not happy with getting support. I have literally spent hours both on the phone and online waiting my turn only to be told I need to call back or be contacted by different departments. It is cumbersome and ineffective. I really never got help this year so I maybe counting on the audit support down the road.
Easy to use, auto import is very time saving. Updates means you get the latest law changes, secure, The promise of help if there is a problem is very reassuring.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast