We have used H & R Block software to do our income taxes for many year. This after a competitor's product failed us. To date, we have been very satisfied. We may have used customer service about once. That was a successful experience.
It is easy to use, if there are any questions there are places where you can get your answers. It is an all in one software, you can click on status of your return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Easy to use. Better than paying someone. The program walks you through. Easy access to questions and answers. Permanent records from year to year. I've been using program for last 10 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast