I've used HR Block for at least 10 years and it is extremely easy to use. This year was no different even though there were repeated tax law changes well into the filing period.
Pros: Easy to prepare, Easy to import documents, Fast
Easy to use and walks you through your return. I think this product is easier than the online product to use unless you have the simplest of returns. Plus you can keep your tax return file on your computer rather than the cloud.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Easy to enter data by going through questions. Only issue this year was download from brokerage account did not work. It has worked in the past so don't know what occurred with this year's program.
1st of all, when you need help it just send you to FAQ questions then when you answer a question yes, it's like it doesn't take it and gives you the wrong response. Plus whenever I upgrade it blows my return out and I have to start over!!!! Ugh
Block needs to fix the SSL issue when downloading the software and when submitting returns. Other tax software does not have this problem, so it is Block specific.
Also, some calculations are down in the background, such as taxable portion of SS, and no worksheet is available so the calculations can be reviewed.