Don't run into trouble, Block not prepared to help
on March 28, 2021
Posted by: Anonymous
from RI
Verified Purchase:Yes
I have used H&R Block Software for many years. This is the first year that I had a question and called the help desk. The responder sounded like they were learning right along with me and was poorly trained. I was not happy with the answer and requested the question to be brought to a higher level. It was promoted to a higher level and I was promised a call back within 24-48 hours. That 1 to 2 day estimate turned into 5 days. That responder gave me the same impression that they were poorly trained and not prepared to go the extra mile to get me an answer. Again an additional disappointment. It is like they are only checking boxes.
I've used this software for a few years now. It's pretty user friendly, but I noticed this year it was a bit confusing. Then we had to do an amended return and I got totally lost. I'm not even sure my State got filed. Some improvements could be made in the interview process and in the completion of amended returns.
I've used H&R Block tax software for many years, and have never been disappointed. I know there are alternatives, yet this software is complete and works great. Like most people our family's taxes are fairly simple, yet even when there is a change such as the sale of a home, stock sale, childcare, working out of your home state, or retirement change it walks you through the required information and completes your taxes.