Block advertises free support at any Block office. In reality they don't have the software to deal with any problems from this product (after visiting 3 different offices). Most are contractors who don't get paid to support these programs. The offices that I visited encouraged me to solve my questions by brining in my tax information and they would do my taxes and of course be charged for it. Why would I purchase this software if I have to pay again to have it done at a Block Office?
A great tax software has to be perfect for those that need it. I cant imagine the average person trying to do their own taxes and not know the tax laws. The modern age tax preparation requires knowledge you cant easily obtain. This software does the research for you, and walks you through the process with ease. Ive used this for more than a decade. As the laws change i know i can trust H&R Block to take the complication out of taxes for me.
The software is straight forward and easy to use. Unless you have a really complicated return you really don't need to know how to do a return you just need the be able to type your tax forms into the software and it takes care of doing the return.
Pros: Easy to prepare, Easy to import documents, Fast
Easy to use, covers all the necessaries, very thorough. Easy to run multiple scenarios and choose best filing approach. Simple to import previous years' data and 1099's, etc. State program requires very little extra inputs. Both take 2 minutes or less to file. Well worth the money!
Pros: Easy to prepare, Maximizes refund, Easy to import documents