Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 - Windows, Mac OS
Average customer rating
4.4
(130,691 Reviews)
Rating breakdown 130,691 reviews
5 Stars
87,059
4 Stars
24,084
3 Stars
8,454
2 Stars
4,466
1 Star
6,628
85%of customers recommend this product.
(
41,825 out of
49,104)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 - Windows, Mac OS
Posted by: Disappointed User1324152
from CT
Verified Purchase:Yes
The federal part of this program was very good. Terms were defined and explanations were provided, both simply enough that I thought I understood. In comparison, the state forms I did had very little in the way of support. "Learn more" was generally a brief sentence that did not adequately explain the topic. In one case, the CT software said the Schedule 2 *worksheet* was not included, which led me to believe I needed to find it and complete it outside the program. I am still not sure if that was the case, but I later discovered Schedule 2 *is* in the software. I still don't understand how the data was calculated, which make me wary. Integration of state and federal and state to state information is sorely lacking.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Pretty good except one thing, see review.
on July 16, 2020
Posted by: KC Joe
from Kansas City, MO
I work in the state of Kansas and live in Missouri and when I fill out the Form MO-CR using your software, it gets confusing and I get stuck on it year after year. Form MO-CR Box 3 Wages and Commissions should have a help button to use Box 16 info from the W-2 (which appears to be KS AGI amount too). When you do this only once a year, you tend to forget what numbers to use, because that part of your software doesn't help for Form MO-CR (Missouri form for Credit for income taxes paid to other states or political subdivisions).
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
FED and STATE electronic filing not as intuitive
on July 16, 2020
Posted by: Camp David
from Clearwater, Florida
I have used HR Block Premium for years and really like it overall. However, this year when I was ready to file - the instructions may have changed slightly and I didn't realize it. I clicked to file electronically like I always do for FED as well as STATE. For some reason, the sequence I clicked through filed FED only. When I realized this happened - I then read that I couldn't file STATE electronically separately - so for the first time in years I had to print and mail my state return. I have not retraced my steps to see if instructions had slightly changed OR if I just missed it altogether in the filing process. Anyone else have this problem this year? I would love a response. Thanks!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: David MN
from Minnesota
Verified Purchase:Yes
The interview process is very thorough but there are few annoying characteristics. Royalties are not the most logical. Cap gains printout is lacking.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Used for 5+ years. Takes the "pain" out of proces
on July 17, 2020
Posted by: AnonymousLizzie
from New York State
Verified Purchase:Yes
Intuitive. Easy to follow. If one types in correct numbers, no mathematical errors in adding, etc. Typing on keyboard means 100% legibility over hand-entered writing. Accuracy checks at end to see all forms are completed. All forms needed are included in the program.. Easy to save copy to PDF file on computer. Easy to print out a physical copy on paper for record maintenance as backup of computer files. E-filing is so quick and easy. Takes less than 10 minutes at end. Receive confirmations from federal and state governments that returns have been successfully transmitted. Fed came within less than 1/2 hour. State took less than 12 hours. No getting large mailing envelope, assembling this form or that, driving to the Post Office to get proper postage for weight, no hand signing of papers.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Your pub name
Verified Purchase:Yes
If you cannot understand H&R Block software you should not be doing your own taxes. It is very straight forward if you have all your records.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
I tried it-it wasn't the worst but I won't be back
on July 17, 2020
Posted by: Chicago buyer
from Chicago, IL
Verified Purchase:Yes
multiple times where the language and/or the prompting format wasn't clear, and it took a few rounds with my financial planner to figure it out. also I didn't expect to have zero ability to contact customer service if I had issues. that along means I will not be back.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Montana Mack
from Kalispell, Montana
Verified Purchase:Yes
It doesn’t work with my company’s payroll management company so I had to enter my W2 information manually.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock