Easy to use. I have used it for five+ years. The help screens can be a little uninformative and There is little live help available, but one can get around that.
I was a 20-year Block tax preparer, and have used HRB since retiring. This year, for the first time, I was disappointed in it. It did not seem nearly as smooth to use as in the past.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Missing or mis-labeled boxes
on July 5, 2020
Posted by: Disappointedhowmany
from Minnesota
Review comes up with "missing" information. Example: State ID number entered. Asks for expiration date. Has a check box for "Does not expire" but even when checked it will not let you file with date box empty. I had to make up a date. Review asking for information from a 1099 R form that is not requested during the interview. The box on the form requesting the info is not explained. I had to guess based on someone else's tax return form where to put the missing information.