Good experience, but a few of the questions in the app are still over my head. Would like them translated to plain English to make them easier to answer, or at least provide a help context/link next to the question to help average users answer it.
Neglected to mention a detail, but otherwise great
on March 25, 2020
Posted by: Angela Ferenczy
Verified Purchase:Yes
As always, the software is direct, to the point and easy to use. Just pay attention and use the prompts if in doubt. I have used this product since 2011 and no issues. I give a 4 star for the fact that the packaging and advertisement did not make it clear the disc version of the program would not work on Windows 7 except in the tiny print I could not read off a photo of the box that it came in, so had to do a switcharoo and get the download version. Customer service shined very brightly when I called and asked for clarification if the download version would work on my Win 7 comp before I'd buy it. The rep wasn't sure, but took my phone number and said they would get back to me. Typical blow off I thought, but 2 hours later I got a call. Same guy. Told me the possible cons of using it on Win 7 but yes, it would work.
And it did. Anytime over the years I have had a problem, H&R has been positive help. The product works and they back it up. What more could you want?