I've used HRBlock for a few years. It's fine and good for importing previous return and starting state from federal. But navigating is hard if you have to go back or skip around because you want to start before you have all 1099s. It feels like from s usability standpoint, it hasn't been updated. Hoping for better next year.
I don't get the "warm fuzzy" I used to get from tax software years ago. Don't get a feel for "the big picture" nor a good forms-based review of my tax situation from this software. I think the worksheets and minute details obscure the view of the user--can't even print just the forms you'd send to the IRS if filing manually (which many filers now never did). Seems to assume I know what is needed about dividends, capital gains, and investments so doesn't help me much. And nothing was explained about the new 1040 for Seniors...
Cons: Time consuming, Hard to prepare, Hard to import documents