The program is easy to use. The explanation for each item is adequate but if you need more tax help there is an extra fee. I could not efile my Pennsylvania tax return.
Super easy and intuitive. I only had one issue when I wrongly checked a box for child credit on the federal return when I wasn’t eligible. That resulted in a notice during the state return that I had a little over $1,000 in “other non-taxable income.” But the software didn’t tell me why. So I had to dig into the return to find out why- and then uncheck the child care box. Would have been better if I checked the box and I got a notice immediately that I wasn’t eligible. Or if the box was grated out and wouldn’t allow me to check it.in the first place.
I also had a great interaction with customer service due a proble with the download. Super helpful and thorough.
Pros: Easy to prepare, Easy to import documents, Fast
I had trouble entering a Qualified Charitable Distribution. The right questions weren’t coming up. I found I had to uncheck then recheck the boxes on the 1099-R for the IRA, then the right questions came up. If you enter something incorrectly, then you have to do that again, or you can’t see what you entered.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to navigate and use!
on March 7, 2020
Posted by: otis5452
from Villas, New Jersey
I bought the premium edition and was quite happy to find it was very easy to use! I forgot to activate the program, the chat button took me to a representative who texted me a temporary code which activated my program! All the forms I needed were used as needed! Only the healthcare.gov from wasn't available. All else was a good experience!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on March 7, 2020
Posted by: rthac
from South Point Ohio
I use this product every year and it just keeps getting better.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast