It’s a great product for preparing one’s taxes: easy, informative, convenient, reliable, accurate, and trustworthy. I’ve been using this product for many years and it has proven its value and integrity.
Pros: Easy to prepare, Easy to import documents, Fast
Easy walk through interview process with downloading of W2 and some financial documents. Been using H&R now for about 6 years after using TurboTax for many years. Efile is easy, but I maybe had an issue with my state, not sure yet. I owed money to the state of Alabama, when I submitted my return I had it set up where the state would be paid on April 1 with a debit to my checking account. But when I did the check status and everything was accepted I had a procedure to go through to print a signature form and submit payment info to the state. I think. This was confusing, not sure if the state will be paid automatically or if I need to print something and mail it in. Time will tell, if I don't see a debit to my checking account then I know I will have to mail in a payment. I think. Really shouldn't be any confusion, first time I've owed money to the state so we'll see what happens.
The software package is comprehensive and straightforward to use. The interview process is clear and not overly intrusive. It assumes that I am a competent individual who simply doesn't want to become a tax expert but certainly doesn't need to be spoon fed either. My biggest concern was not with the software itself, but with how difficult it was to locate the software amongst all of the ONLINE tax filing and uploading of my personal information that were on the website. I finally found it and was once again delighted that it totally met my filing needs with on fuss.