I have used H&R Block software for many years without issues. However while preparing my 2019 taxes, I found that the IRS had amended my 2018 filing. I filed in April 2019 and the report was amended at the end of May. I WAS NOT notified by H&R Block or the IRS of this change which now shows I owe a much larger sum of money than the refund I received.
THEN I had to purchase another service to to be able to speak to a H&R Block tax specialist. I thought this was included in the software.
I have been using this same software for years now, and it is very handy to import the prior year's information into the new years form. I download the Deluxe software AND I do not purchase the State version since in PA it can easily be filed on-line. The H&R Software allows for 5 returns to be E-filed prior to the need to pay, so that easily covers the family members. With the tax changes made 2 years ago, it it even easier than it used to be since I don't need to gather all my deductions together to try to beat the standard deduction of $27,000 for married. For those out there who get a W2, and 1099 Int and/or 1099 Div, you will be surprised how quickly you can get the job done.
Pros: Easy to prepare, Easy to import documents, Fast
The software is easy to use, but the issues when reviewing are almost impossible to fix. It takes you to the issue and says fix it here,then won't let you change it.
There is a problem in updating the software. The update page is confusing. It should be very clear how to update the current tax year software update rather than posting in big letters previous years down loads.