Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Hawker1
from Oak Grove MO
Verified Purchase:Yes
Have used the Block Deluxe program for several years now. Good program and well use it again. Would give it 5 Stars if price was a little lower.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Buckeye11111
Verified Purchase:Yes
Good software, but need to include a copy of the "Qualified Dividends and Capital Gain Tax Worksheet"!
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: samorad
from Arizona
Verified Purchase:Yes
I have been using H&R Block software for my taxes for over 10 years and love it. Questions are easily answered through the informational tabs. The information from the previous year carries over, making my time at the task much shorter. A few times over the years, I have had questions that required a phone conversation, and that was easy to set up as well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago IL
Verified Purchase:Yes
I've used the H&R Block tax software for ages. It's easy to use and it patiently walks me through all the interview screens. The help articles are good. I had to file an amended return this year, and the software spelled out what I needed to do step by step.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cape Coral, FL
Verified Purchase:Yes
I don't know why I continue trying to use your software. The "Deluxe" version is FAR from being deluxe. Some of it makes no sense. 1. For example, you (and only you) ask for "average monthly balance" for the mortgage interest deduction. Why? IRS does not require this information, nor does anybody else. This number is not on the Form 1098. 2. For the sales tax deduction, you require the taxpayer to compute non-taxable income, which is very difficult for most taxpayers. But your program already has that information! Your program can compute the total far more easily than the customer. 3. Your scan for errors makes up problems that don't make sense. You don't give a clear direction where to fix the "problems." When the customer attempts to do so, your program erases data that are required! 4. I have repeatedly told you about these problems for years, but you don't fix them! 5. And finally, the worst of all - when I tried to create PDF copies of returns - a task that has been ridIculously difficult for years, YOU COMPLETELY DELETED ALL MY RETURNS, INCLUDING BACKUPS!!! That is absolutely unacceptable!!!!! You are history! Your junk software should be banned from sales. Absolutely. The End.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I avoided having HRB pay my tax owed because last year they failed to pay on time it cost me a hefty penalty fee.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Warren, MI
Verified Purchase:Yes
Good tax software package: easy to use, and clearly laid out.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tucson, AZ
Verified Purchase:Yes
I purchased H&R sw last year. Took my time to follow my usual interview, made sure to include your updates until April and then transmitted both Federal and State electronically. This is what I do every year since 1996. I tried TurboTax few years ago. I didn’t like it. Too rigid.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock