Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,334 Reviews)
Rating breakdown 148,334 reviews
5 Stars
97,308
4 Stars
27,839
3 Stars
10,320
2 Stars
5,335
1 Star
7,532
85%of customers recommend this product.
(
52,141 out of
61,159)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: ThisFieldIsAWasteOfTime
from va
Verified Purchase:Yes
I paid for a second state tax program, but I could not get it to load. I used your online help and your AI help but they just kept referencing themselves and giving circular advice. In the end I could never use the 2nd state software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pa
Verified Purchase:Yes
Easy to use and asks all the right questions so that you get the maximum refund
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The other previous years were much easier than this year but I still will purchase it but I think they made it more difficult to use.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: salih
Verified Purchase:Yes
In general as an old customer of HRB I find the software I use most helpful but I have difficulty with its view of extimated tax no.4 paid January 15 being questionable
difficult to reach hrb when IRS does not agree with my (hrb) return
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: disgruntled customer 1345
from Ohio
Verified Purchase:Yes
I was disappointed in this workability of this software. The buttons to advance to another page had to be clicked just so on the outer edge of the button or they didn't work. So annoying. Also, when I'd type a number into a box and then advance to the next box and start to type a number, the software would revert back to the first box and I'd end out having to delete that and start again. It happened on multiple pages.
Cons: Time consuming
Value
3
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Larrygirl
from Iowa
Verified Purchase:Yes
Downloaded online. Been doing this for years. Always very satisfied.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Younghillbilly
from Richmond VA
Verified Purchase:Yes
I am a veteran user of this product. Several years without experiencing any issues. It is very user friendly. Previously I would have rated the software with 4 or 5 stars. However, this year I did experience a problem. After completing my return, I later (after e-filing) and looking over my printed copy found an error which will result in the need to file an amended return. My downloaded dividends were enterer twice which inflated my AGI. The review phase did not catch the error.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: John McN
from Richmond, California
Verified Purchase:Yes
I’ve been using H&R Block software for a few years and have been basically satisfied with how it operates. One frustrating thing, though – for two years in a row, my information has not been carried over to the new return I was starting and so I had to enter it manually.
I would recommend this to a friend!
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock