Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,254 Reviews)
Rating breakdown 148,254 reviews
5 Stars
97,266
4 Stars
27,824
3 Stars
10,308
2 Stars
5,329
1 Star
7,527
85%of customers recommend this product.
(
52,096 out of
61,108)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Inside
from Frederick Maryland
Verified Purchase:Yes
Easy to download. Easy to use. I especially like the explanations when there is complicated area. I like how easy it is to move to different parts.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I have been using H&R Block software for over 20 years and I am totally satisfied with it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Raj23
from MI
Verified Purchase:Yes
I’ve been using this software for 4 years now and wouldn’t change it
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Randy1953
from warren, mi
Verified Purchase:Yes
Bought this to do my taxes myself. Was simple to download and easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Greg62
Verified Purchase:Yes
I have used your software for many years, but have noticed it is getting more complicated to use. Couple of examples:
1) When getting ready to Efile federal, it asks if my wife filed the previous year. Never seen this before, and feel it was not necessary as my wife and I have filed jointly for all the years using this software - so it should already know. It was unclear if I should answer yes or no - as technically she did file with me jointly. I called the help desk and they could not satisfactory answer my question and even requested I contact local office for clarification.
2) When checking for accuracy, it highlights data information for clarification (not necessarily errors). When I update and clarify the info, it does not recognize that I have reviewed it, clarified and completed the data. Still flags as potential data error.
3) I have capital losses that are being carried forward from previous years, system does not highlight this fact (although it does mention it at one point in the process). I want to specifically see it in the "Go To" section
1) When getting ready to Efile federal, it asks if my wife filed the previous year. Never seen this before, and feel it was not necessary as my wife and I have filed jointly for all the years using this software - so it should already know. It was unclear if I should answer yes or no - as technically she did file with me jointly. I called the help desk and they could not satisfactory answer my question and even requested I contact local office for clarification.
2) When checking for accuracy, it highlights data information for clarification (not necessarily errors). When I update and clarify the info, it does not recognize that I have reviewed it, clarified and completed the data. Still flags as potential data error.
3) I have capital losses that are being carried forward from previous years, system does not highlight this fact (although it does mention it at one point in the process). I want to specifically see it in the "Go To" section
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Joey588
Verified Purchase:Yes
All good except when I went to electronically submit my PA State return. Entered my credit card and the return was rejected. Had to re-enter card to submit and essentially charged twice. Had to go through my bank to get the 2nd charge removed.
Value
5
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St. Paul, MN
Verified Purchase:Yes
I have been using for years and appreciate the guidance. The question driven guidance simplifies the process and gives me confidence in the results.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: natash1
from New Mexico
Verified Purchase:Yes
I was unable to download 1099s directly into the program. I entered manually but wanted to double check entries but was unable to do so. I used a MacBook air for doing my taxes.
Cons: Hard to import documents
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock