Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(145,096 Reviews)
Rating breakdown 145,096 reviews
5 Stars
95,681
4 Stars
27,077
3 Stars
9,903
2 Stars
5,129
1 Star
7,306
85%of customers recommend this product.
(
50,368 out of
58,972)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Anonymous
from Oak Park, IL
Verified Purchase:Yes
Basically reliable software with some minor annoying features. I liked the easy interview format and the ability to import data from previous returns. Towards the end of the process, I was asked to create a 5-digit PIN; at the same time an inconspicuous Help question noted I must use a pre-assigned 6-digit PIN. It turned out that to advance to the next page I had to enter the pre-assigned PIN elsewhere in the return AND create a new 5-digit PIN.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: bosco2026
from California
Verified Purchase:Yes
I've been using this for years. It does most of the grunt work for me and guides me through the process. No need to thumb through those tedious government manuals and forms. I'm prompted for everything I need and fills in the blanks from my previously filed taxes. Once I've gathered any forms I may need it takes less than an hour to complete both federal and state returns.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Fix the user interface so text can be made larger
on April 13, 2026
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
The software does what I need it to do however the user interface does not support making the text larger unless important stuff gets pushed off the screen. This means I zoom the text bigger so I can read the screen, I enter the fields I can see and then I have to reduce the text size back to tiny so I can click on the 'next' button. This needs to be upgraded!
Pros: Easy to prepare, Easy to import documents
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Taxpayer L
from Maryland
Verified Purchase:Yes
It is a very good product. However, I wonder why it is necessary. In all civilized countries, the government itself provides a free app to e-file tax returns. So we Americans are getting scammed
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Mng in MD
from Maryland
Verified Purchase:Yes
The H&R Block deluxe program for federal is pretty good, but some of the questions and Interviews are not specific enough nor clear enough. For example, the question "Did you contribute to an IRA?" Should be clarified that this is a standalone IRA not one with an employer or rollover or conversion. Several questions are unclear and too vague. In the state (Maryland), there are similar issues and parts completely unexplained.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Disappointed again no 1
from Pa
Verified Purchase:Yes
Extreme problems year after year down loading software. Must contact support for new down load. This is really getting old!
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mint Hill, NC
Verified Purchase:Yes
Merrill Lynch missing from pulldown list for account download for stocks and such. Why?
Pros: Easy to prepare, Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: ZZZZTOP
from Pittsburgh PA
Verified Purchase:Yes
Works well. State tax not being included in the 5 e-filings is not obvious. No apparent way to back out of paying for state once you commit. What use is 5 filings to most people who only file once, using a second filing for state would be beneficial and save money.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock