Found the software difficult to use this year. It closed unexpectedly several times, and it kept losing my withholding amounts, even after saving the return.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I usually purchase this online every year, & it’s easily understood as to How to complete my taxes, since mine are so simple anyway. Much better than going out somewhere trying to locate someone to complete them.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
We've used H&R Block software for years. No issues
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Good software... not info transfer friendly
on April 12, 2026
Posted by: The Blaz
Software is fine.... for 9 years. Bought new computer and the info transfer process was useless. Wasted more time on line and on the phone than the manual update required
Response from HRBlockBy Ashley, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!