Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(144,779 Reviews)
Rating breakdown 144,779 reviews
5 Stars
95,530
4 Stars
27,002
3 Stars
9,858
2 Stars
5,104
1 Star
7,285
85%of customers recommend this product.
(
50,199 out of
58,764)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Never again due to ai
from STL
Verified Purchase:Yes
Not happy that ai has now been incorporated into this software. AI is unreliable, and for tax decisions with actual legal consequences I will never trust it.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pfft
Verified Purchase:Yes
I sent in a query asking for help with eFiling - we have never been able to eFile and I want it fixed - but received no response.
We've verified my wife's name with the SSA, and I spent and hour on the phone with the IRS and they found no reason why it should have been rejected, so I suspect for some reason there is something in the way her name is being sent to the IRS that is causing it to be rejected.
We've verified my wife's name with the SSA, and I spent and hour on the phone with the IRS and they found no reason why it should have been rejected, so I suspect for some reason there is something in the way her name is being sent to the IRS that is causing it to be rejected.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Campobello, SC
Verified Purchase:Yes
I have been a TaxCut customer for over twenty years and am completely satisfied! I have never been audited and my tax return is fairly complex. I will continue to be a customer.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SusieMarie
from PA
Verified Purchase:Yes
I like the ease of use and the ability to buy and complete my state taxes as well as the federal. It was a little annoying that i couldn't print the summary page without using a screenshot.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Nah3
Verified Purchase:Yes
Expensive for what it is. Nice to file fed electronic free, for the price should be able to file state free as well. Lots of ambiguity and some interview questions that don’t make sense. So IMHO not as much product testing as needed to make it foolproof.
Cons: Time consuming, Doesn't maximize refund
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for sharing your feedback with us. We understand that competitive pricing is an important part of your experience, and your input helps us identify where we can continue to improve. Please know your voice is heard and appreciated. If there’s anything we can assist with, feel free to contact us at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Mck1
Verified Purchase:Yes
Easy to use. Like interview style. One suggestion: add feature to resort stock buys. This would be very helpful if one could sort by date sold, especially.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: WEENUN
from BOSTON ,MA
Verified Purchase:Yes
I wanted to try something different from Turbo tax which was more expensive than last year.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sir 0we a lot
from Fly over country
Verified Purchase:Yes
Scrupulous attention to all data displayed made me question the accuracy of the displayed amounts, specifically the field, refund / amount owed. I finally decided that perhaps the software is correct, or the data was not germane to the final output. Also felt that grouping of short / long term trades was confusing, but again perhaps not significant to the final output. That said, I will buy it again next year, as I have used it for about ten years.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock