Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(144,236 Reviews)
Rating breakdown 144,236 reviews
5 Stars
95,248
4 Stars
26,871
3 Stars
9,797
2 Stars
5,074
1 Star
7,246
85%of customers recommend this product.
(
49,908 out of
58,410)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Anonymous
from USA
Verified Purchase:Yes
Program does not carry some information from previous years. I have put a lot 1099 information, that is the same year. I also had to fill name and addresses of financial services that are in there every year.
Cons: Time consuming
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Milwaukee, WI
Verified Purchase:Yes
I have been using this software for as long as I can remember, and I have always been satisfied with the results. The Federal Income Tax calculation was very straightforward and easy to understand. I would give that software a 5-star rating. The reason for the overall reduction was one part of the Wisconsin state software. I found the section on the Retirement Income Subtraction to be confusing. We are told to make a choice about using this subtraction without an adequate understanding of when it should be elected. Instead of asking about the election at the beginning of the section, the software should have taken us through the possible subtractions to see if it should be elected. If use of the subtraction is warranted, the user should be told that the option should be elected. My confusion caused me to not take the subtraction, and at no time was I told that I had made a mistake. The Help in the software for using the Retirement Income Subtraction was almost non-existent and led me to file my return with a much higher taxable income. I was bothered by this outcome and subsequently did a significant amount of research on this topic outside of the H&R Block software. I discovered that I was definitely entitled to the subtraction and filed an amended return. The difference in my taxable income produced a tax savings of more than $2,000. After going through this aggravation, it is clear to me that better programming of this section of the return would have easily prevented my mistake.
Pros: Maximizes refund
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Retirement/Pension Subtraction calculation missing
on April 10, 2026
Posted by: LadSt
from Farmington Hills, MI
Verified Purchase:Yes
Worksheet 3.3 was not viewable in the Michigan Income Tax software. It was obviously used to calculate the amount on line 19 on 2025 Form 4884, but was not in the list of forms. This, and other similar worksheets to show how the amounts on lines 17 through 19 on 2025 Form 4884 were determined, need to be viewable. I had to go to the Michigan Income Tax website to view the instructions and the worksheets to run through the calculation myself in order to confirm that it was okay. Please add these worksheets to the Michigan State Forms section.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: B2026
Verified Purchase:Yes
Have used for years. Had difficult times this year. Calculated tax different many times
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: steeler7
from Levittown PA
Verified Purchase:Yes
The software downloaded smoothly and worked as I have come to expect. I have used this for several years and will continue.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: jack2026
from Illinois
Verified Purchase:Yes
Program works well, but is a little pricey for state add-ons
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Customer Rating
1
not great for amending returns
on April 10, 2026
Posted by: bob999999
bought to file amended return. Not very robust and incredibly confusing. Ended up bailing on software and doing it manually.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Not impressed also
Verified Purchase:Yes
It wasn't as easy to use as Turbo tax. The software couldn't upload to my bank. Chase, one of the biggest banks, was not an option to import my data. I had to do it manually.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock