We’ve used your software for years now. I’ve always found it to be super easy to use and very accurate. This version was more clunky. A step in the wrong direction. The AI should be dumped. It is worthless. I found it easier to go out to ChatGPT to get answers where to find something in your software!
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.