I've been using it for years, but each year I evaluate my options again because it consistently falls short of my expectations. But each year I find the are the best price at missing expectations. There are several areas where I have to find the rules on my own and manually calculate a number to fill in to continue. The new AI was good, until I asked the same question 3 times and got 3 answers
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Need more entry boxes for federal estimated taxes When contributing to a Roth 401k, first couple boxes on W-2 match. Don’t ask why they don’t when a later box shows a code for Roth contributions Why are there software updates into early April?
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Instructions and program on RMD were very confusing and the help desk or support call was useless.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Please have BIGGER FONTS. Hard to read all the fine prints.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!