Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(141,460 Reviews)
Rating breakdown 141,460 reviews
5 Stars
93,788
4 Stars
26,219
3 Stars
9,457
2 Stars
4,908
1 Star
7,088
86%of customers recommend this product.
(
48,350 out of
56,522)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Anonymous
from Nc
Verified Purchase:Yes
Too many bugs. I have encountered bugs in the software for last three years
Only reason I used H&R was because it ran on my version of Apple iOS
Only reason I used H&R was because it ran on my version of Apple iOS
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MARCH2025
from VA
Verified Purchase:Yes
I had a W2 G form and the software indicated that Virginia does not allow for electronic filing of the state return and would not process an electronic return. I called the Virginia Department of Taxation and that sad you can file electronically with the W2 G form. So, my return will be significantly delayed and my refund. Plus some of the updates had software glitches that could not be resolved.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HRBinc
Verified Purchase:Yes
THis years program was impossible to update by just clicking for an update. I had to go to HR B help desk twice for downloads of state program too. Your software was porr this year.
First time in 20 years that I experienced download issues and update issues. VERY DISAPPOINTNG.
First time in 20 years that I experienced download issues and update issues. VERY DISAPPOINTNG.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kelly212
Verified Purchase:Yes
It transfered over data from previous year without difficulty.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
I love the simple navigation and the smart check.
on March 28, 2026
Posted by: RuthiesCarer
from Upstate New York
Verified Purchase:Yes
Dependable - a little confusing this year, but with all the last minute tax changes, it's okay. I couldn't use all the filings allowed for two reasons, first I needed to do a very simple 1041 for my late husband not included in this version and second I needed to do a very simple US resident in UK for my daughter and couldn't do that either. Would be five stars if I could.
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Les01
from Texas
Verified Purchase:Yes
I’ve used H&R Block multiple years now. Product is easy to use and understand. Always satisfied.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Craig25
Verified Purchase:Yes
The software is very easy to follow. I was able to complete my fed taxes in about an hour.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: CWW2025
Verified Purchase:Yes
I was very disappointed this year that I could not download my financial tax data from Merrill. Please get your act together for next year.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock