Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(140,664 Reviews)
Rating breakdown 140,664 reviews
5 Stars
93,337
4 Stars
26,059
3 Stars
9,361
2 Stars
4,867
1 Star
7,040
86%of customers recommend this product.
(
47,887 out of
55,964)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Anonymous
Verified Purchase:Yes
Terribly frustrating! The “federal form” would not update The software went into an infinite loop. With some online support, we got past that only to go into another infinite loop trying to segue to the state form. That required online support. Once past that, it went into another infinite loop trying to upload the latest federal form before allowing submission of the return. Online support promised a solution in 3-5 working days. That never happened in that time frame. When I finally got an email, it contained instructions to clear the problem on a Windows machine. I have a Mac. I really need to think through whether I want to go thru this nightmare next year.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Sonia, Social Media, March 26, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Rbwaller
from Tennessee
Verified Purchase:Yes
I have purchased this product for the last 10+ years and continue to enjoy it every year. I am in Tennessee and only use the Federal tax addition.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for the great review. We’re glad you’ve purchased this product for the last 10+ years and continue to enjoy it every year. We appreciate you sharing that you’re in Tennessee and only use the Federal tax edition. Thank you for being a long‑time user!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Very easy to use. Makes sure that I have everything entered. I've been using this program for the last 15 years or more.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for the great review. We’re glad you find it very easy to use and that it makes sure you have everything entered. We appreciate you using this program for the last 15 years or more and sharing your experience!
Written by a customer while visiting HRBlock
Posted by: Tim3914
from minneapolis
Verified Purchase:Yes
easy to use software and easy to follow through entire process
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oklahoma
Verified Purchase:Yes
Easy to use BUT the same problem comes up each year. The software assumed the husband is completing the return rather than the wife. When entering the Retirement Income, it asks you to "enter YOUR retirement income" rather than "enter Husbands retirement income". As the wife completing the return, if I enter MY retirement income, then there is a problem as it assumes that is the Husband's income. Please fix this issue!!!!!
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from High Falls, NY
Verified Purchase:Yes
I have used H&R Block for the past 8 years, and have had great results. Recommend it highly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arizona
Verified Purchase:Yes
For years now it's been my choice. Easy and quick. Gets better every year. Love companies that strive for continuous improvement
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Hello Sam, Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
no availability to contact anyone for overcharged
on March 25, 2026
Posted by: MDDddddd
from California
Verified Purchase:Yes
It was ok, but they charged me three times and i could not contact anyone to clear this up
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock