Overall the SW was great. Unfortunately I had a problem with a multi-year income. It was extremely difficult to enter it. I was directed to a IRS document and after filling out all the forms the result was no different to the one that came up in the SW.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Works fine but the interface is straight out of the '90s. Time for a visual refresh. Also, parts of the interview require you to really understand the tax laws and aren't well explained. It's ok assuming you are experienced with taxes but for a newbie may be challenging.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I didn’t like having to finish state before federal was finished. Also it took numerous error reviews before catching my wife’s pension payments were from a state retirement and adjusted. Why not ask if it government income(state) in interview.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!