In past years I've rated H&R Block Deluxe a 5 star. This year, I encountered a software bug/issue with improper handling of 1095-A Health Insurance Marketplace credit determination that prevented electronic filing submission. The problem was not resolved until an update was issued early March.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
The interview type software was useful and easy to navigate. I did not like the attempt to make me pay for the State Software and, especially, the eFile, which is free in my state.
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I bought a lifetime subscription, but I am confused why the annual rate is cheaper?
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Need to skip or delete future plan data
on March 16, 2026
Posted by: Chuck274
from Raleigh, NC
Why have review issues that are to just verify gross amount and then not be able to verify. Could not get out of an endless loop.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
The interview way of doing your taxes is very easy & thorough. Since I use it every year, the propagation feature of past data makes it hard to miss any items.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!