I have used this program for over 10 years and found it to be adequate for most circumstances. Each time I find anything out of the ordinary however, the help features of the program aren’t much help and the new AI “Help” isn’t any better. As an example, I have spent a great deal of time figuring out where to enter unusual types of income, or entered numbers under some category only to find another possibility further along in the interview that may (or may not) be a better fit and then have to backtrack and reanalyze proper placement. The help function needs help.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Not totally happy. No toll numbers to contact for issues.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Always find that your software is easy to use and helpful. Very few problems using it and always feel that I am getting the maximum amount of return on my dollar.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!