Whit was very confusing using the softwear when filing for two states. The programs do not talk to each other and i spent hours trying to figure out what the program was asking me to input from one state to the other. Im confident i screwed up my taxes royally.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I have used this software for over 20 years and always have been completely satisfied until this year. I receive a federal pension on a CSA1099R form, but because of money taken out of my monthly benefit the form does not show the taxable amount of my gross benefit. Until this year, your software automatically computed the taxable amount for me. This year, however, the software failed to do that and instructed me to make the calculation myself using IRS forms and worksheets, a very difficult thing to do. I consider this change to be a failing in the software that I was not prepared for.
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.