The only complaint that I have with the download software v the online version is the fact that I have to pay for the download and yet you charge me to file a State return. With the online version both fed and state are free.
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
It was the first time using the software. Everything went well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I usually used TurboTax for my taxes. However for this year TurboTax requires Windows 11 which I do not have so I decided to try out the HR Block offering. It worked fine on my Windows 10 computer and completed my federal & state forms fairly easily. I expect you will move to Windows 11 functionality which will require I purchase a Windows 11 capable computer.
Pros: Easy to prepare
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
I bought this for my Windows 10 PC which was not supported by my previous TurboTax. It worked fine importing my TurboTax data from last year. Just filed both my Federal and State taxes with no issues. I even received my refund just 5 days after filing.
Only suggestion is that the user interface is not as clean or user friendly as TurboTax.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I bought this instead of turbo tax since it no longer runs on Windows 10. It was a bit more challenging since I have used TT for about 10 years, but I'm sure will be easier next year. One not so good thing was that my bank, Wells Fargo, N.A., was not listed as a financial institution that I could import data. Why?? There than that, all was well.
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Wish the software tracked and remembered depreciation selections from prior year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.