Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(136,605 Reviews)
Rating breakdown 136,605 reviews
5 Stars
90,811
4 Stars
25,221
3 Stars
8,988
2 Stars
4,718
1 Star
6,867
85%of customers recommend this product.
(
45,422 out of
53,184)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: BruceMcE
from Bel Air, MD
Verified Purchase:Yes
I have been using your software for at least 15 years and have found it to be easy to use and informative. This year I ran into a problem doing my son’s return regarding the filing of a Form 1099, Cancellation of Debt, by a creditor where the creditor had abandoned further efforts to collect on the debt. My son had genuinely contested the debt at all times prior to the creditor’s filing and had supporting documents to prove it. The software did not allow me to note this on Schedule 1, Line 24z, and offered no help through AI, chat help, or other resource any advice that would enable me to do so. As a result, I had to go to the IRS site and complete, with the appropriate modifications, Form 1040 and Schedule 1. I recommend that, despite the rareness of this occurrence, that you modify your program to provide advice in this circumstance and allow the user to make entries appropriately addressing it. Thank you.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
4
Not as many in features that was in prior years
on March 13, 2026
Posted by: Anonymous
from Fl
Verified Purchase:Yes
I am unhappy when I import the prior year data. It messed up my personal data and it didn’t carry forward my prior years data
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I have used this software for many years to complete taxes. It is easy to use and easy to update any xhanges you have from year to year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gfms
from NY
Verified Purchase:Yes
Every year it’s been an hours long struggle to get expert human assistance from Block. I get shipped from department to department when I need clarification re: how to answer prompts in the software. Finally, this year I resorted to speaking with someone at the IRS for help with a concern. I
wish Block would be more user friendly and make it easier to get expert human help.
wish Block would be more user friendly and make it easier to get expert human help.
Pros: Fast
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from WA
Verified Purchase:Yes
I’ve been using the desktop program for quite a few years. The specific interview process makes it fairly simple to work through filing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sumter, SC
Verified Purchase:Yes
Simple and quick to complete even for a 74 year old.Easy taxes
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I am visually impaired, and Block is a challenge for me.
Text is generally too small for me. Text contrast (e.
.g., white text on green buttons, gray text on white background) is hard for me to read. Black on white background would be much easier
I use Block becauseIt does the job, and TurboTax is even worse for me visuakky.
Text is generally too small for me. Text contrast (e.
.g., white text on green buttons, gray text on white background) is hard for me to read. Black on white background would be much easier
I use Block becauseIt does the job, and TurboTax is even worse for me visuakky.
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Bub127
from Ind
Verified Purchase:Yes
I got this at a very reasonable price compared to the other software. Works pretty good just takes a while to get used to it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock