Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(136,421 Reviews)
Rating breakdown 136,421 reviews
5 Stars
90,709
4 Stars
25,179
3 Stars
8,969
2 Stars
4,707
1 Star
6,857
85%of customers recommend this product.
(
45,314 out of
53,054)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
1
Don't waste your money
on March 12, 2026
Posted by: Unsatisified customer
I thought I had e-filed three different times. Your messages seemed to indicate that I had. When my return was not there after 3 weeks, I went back into the file and checked e-file status. I got the message you have not filed. I followed all the step and submitted the file. I went back this evening and got the message I had not filed. I walked through everything again and tried to file and looked to have succeeded, but when I checked the status, I was told I had not filed. After following some unclear directions, it took another 3 tries to finally get the message that I was filed. It should not be this difficult. When I get the message all is good and click e-file submit, it should file and if there is a problem, it should be clear that the filing was not done - not wait a few days to see if it worked.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ramondo
from PA
Verified Purchase:Yes
Works great. There was a problem with the PA state uninstalling in 2024 and 2025 programs for unknown reason. Needed assistant to download.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ann ARBOR, MI
Verified Purchase:Yes
I have used this software for about ten years. I am very satisfied with the product. I love the step by step guide.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Scott246
from Berlin, md
Verified Purchase:Yes
Pretty easy to use. First time I tried e-file and it went relatively smooth. Only problem had to go back and add 1099 vendor tins.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Fbp68
from Germantown, TN
Verified Purchase:Yes
A basic return. This the last of decades of returns filed through H&R. Totally satisfied as for every year.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Hrh1
Verified Purchase:Yes
There are a bunch of glitches with accuracy reviews, requesting irrelevant data on forms not needed, ex: heating credit form although i previously checked “no” when asked to pursue that deduction as i wasnt qualifying.. This has been an ongoing issue for the last few years.
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Issues with state
on March 12, 2026
Posted by: Jiml1951
from Louisville,Ky
Had to make a correction on the state return then tried to file it there was a problem and asked for me to buy another state!! I had used TurboTax with the previous eight years without a problem and then I decided to try your guys tax product and this is what I got!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RetiredProf
from California
Verified Purchase:Yes
The steps were easy to follow with helpful explanations. The only confusing part was the save file process where I ended up saving two different tax files.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock